24 Hour Hotline – 1-800-268-6800
The GM Roadside Assistance toll free hotline is open 24 hours a day, all year round. You can help us serve you quickly by having the following correct information at hand:
- Your vehicle’s identification number (VIN) which is on the left side of the windshield as well as on the vehicle ownership permit
- Your name, address & phone number where you can be reached
- Your vehicle model and description of your vehicle
- Your current odometer reading
- Your licence plate number
- The current location of your vehicle
- A description of your vehicle’s problem
With the cost of the service call covered, all you have to do is sign to acknowledge what work was done and then drive away.
EMERGENCY TOWING SERVICE
If your vehicle becomes disabled for any reason, including an accident, call Roadside Assistance. Our 24-hour computerized national network will provide complimentary towing to the nearest authorized General Motors dealer, to a maximum of $100. If there is no authorized General Motors Dealer within 32 km, our Roadside Advisor may provide alternative arrangements. For security reasons, towing service will not be provided for unattended vehicles.
If you’re locked out, Roadside Assistance will help get you back in your vehicle and back on the road. If you can’t gain access to or start your vehicle due to a lost or broken key, or keys locked in the vehicle, Roadside Assistance will dispatch assistance or arrange to have your vehicle taken to the nearest authorized dealership.
In all these situations, maximum coverage under the Lockout Service is $100. An original receipt is required. To ensure security, the driver must present the vehicle registration and personal ID before lockout service is provided.
FLAT TIRE CHANGE
Flat tire? If you can supply an inflated spare in good condition, Roadside Assistance will send someone to change it for you.
JUMP START SERVICE
Dead battery? Whatever the reason, a call to Roadside Assistance ensures that someone is on hand to give you a friendly boost.
EMERGENCY FUEL SERVICE
Miles from anywhere and out of gas? We’ll arrive with enough to get you on your way (approximately $5.00). Both service and gas are complimentary. Our ability to provide diesel fuel may be restricted. For safety reasons, propane and other alternative fuels will not be provided through this service.
TRIP INTERRUPTION BENEFITS AND ASSISTANCE
In the event of a warranty related disablement, while en-route and over 250 kilometres from original point of departure, you may qualify for trip interruption expense assistance. This assistance covers reasonable reimbursement of up to a maximum of $500 CAN for (A) meals (maximum of $50/day), (B) lodging (maximum of $100/night) and (C) alternate ground transportation (maximum of $40/day). This benefit is to assist you with some of the unplanned expense you may incur while waiting for your vehicle to be repaired.
Pre-authorization, original detailed receipts and a copy of the repair order are required. Once authorization has been given your advisor will help you make necessary arrangements and explain how to claim for trip interruption expense assistance.
Who is covered?
Roadside Assistance coverage is for the vehicle operator, regardless of ownership, and is in effect for the duration of the New Vehicle Limited and Powertrain Component Warranty.
General Motors of Canada Limited reserves the right to make any changes or discontinue the Roadside Assistance program at any time without notification. The Roadside Assistance Centre reserves the right to limit services or reimbursements to an owner or driver when in the advisor’s judgment the claims become excessive in frequency or type of occurrence.
Your Roadside Assistance service call is on us. However, if we cannot provide timely assistance (for instance, because of extreme weather conditions), your advisor may authorize you to secure local emergency road service, and you will be reimbursed up to $100 when you submit the original receipt to GM Roadside service.
TOWING AND ROAD SERVICE EXCLUSIONS
Specifically excluded from Roadside Assistance coverage are towing or services for vehicles operated on a non-public roadway/highway, off-road, fines, impound towing caused by a violation of local, municipal, provincial or federal law, and mounting, dismounting or changing of snow tires, chains or other traction devices.