Name: Suzanna Britten- Ho
Position: Customer Care - NewRoads Toyota Newmarket
How long have you been with NewRoads: I was out sourced by Car Girls and worked here Since 01/04/2019 and with Toyota 06/30/2019 with Toyota as part time receptionist. Was hired 01/15/20 by NewRoads Toyota Newmarket as FT Customer Care & Service Coordinator.

What's something unique we should know about you?

I love to Ballroom dance and cook for large parties (before covid of course)!

What's you’re favourite part about working at NewRoads?

I'm a true advocate for employee experience, diversity & equality. I'm truly customer focused and this is why I enjoy working for NewRoads. Our customers have to be the forefront of each experience no matter on how much they spend. My former roles at TD Bank, Eaton's and now NewRoads keep me motivated because we are customer focused.

This is my daily mantra: (also known as client-centric) is a business strategy that's based on putting your customer first and at the core of your business in order to provide a positive experience and build long-term relationships.

If you could dine with three people in the world (dead or alive), who would they be?

Dr. Peggy Richter SunnyBrook Doctor that's pushing the boundaries with Mental Health in Canada.
Maria Montessori all Children can explode to learning and each child has the right to learn. Dr. Katalin Karikó the scientist behind the RNA Vaccine that's hopefully stopping the spread of the Coronavirus.

Women that made a difference or keep making a difference inspire me to be a better person and would love to leave a footprint that I made a difference.

If you could switch roles for a day with anyone in the company, who would it be?

I would like a position in implementing my ideas that have inspired myself to exceed in my daily, weekly, monthly & year to date goals by using my Six Sigma Yellow Belt Degree.

I have always wanted to work with vehicles and thought I would start a career in the Auto Industry that women can make a difference with in the Auto Industry.

What is your favourite food?

I love Europe so any European low carb food with a good low carb wine suits me fine!

Do you have a favourite quotation?

These 2 quotes inspire me daily:

"You must be the change you wish to see in the world.” - Gandhi.

"Be yourself everyone else is already taken" - Oscar Wilde

If you could witness any historical event, what would you pick?

The early 1900's when women were allowed to VOTE.